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Exchange, Return, Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, please review our exchange, return, and refund policies below to understand your options.

Eligibility for Exchanges and Returns

  • Timeframe: Items are eligible for exchange or return within 30 days of receiving your order.
  • Condition: Items must be unused, unworn, unwashed, and in the original packaging with all tags intact.
  • Non-Returnable Items: Certain items, such as customized products, gift cards, and clearance items, are non-returnable unless they arrive damaged or defective.

Exchange Policy

If you wish to exchange an item for a different size, color, or style, please follow these steps:

  1. Contact Us: Begin the process by reaching out to us at support@americanleatherclothing.com with your order number and the details of the item you would like to exchange.
  2. Exchange Approval: Our team will confirm if the desired replacement item is available and provide you with an exchange authorization.
  3. Shipping the Item: Once approved, please send the item back to us using the provided instructions. You are responsible for covering the return shipping costs.
  4. Receiving Your Exchange: After we receive and inspect the returned item, we will ship the replacement item to you at no additional cost.

Return Policy

If you prefer to return an item for a refund, please follow the steps below:

  1. Contact Us: Begin the return process by emailing us at support@americanleatherclothing.com with your order number and the reason for the return.
  2. Return Approval: We will provide you with a return authorization and instructions for sending the item back.
  3. Shipping the Item: You are responsible for the return shipping costs unless the item was received damaged or defective.
  4. Refund Processing: Once we receive and inspect the returned item, we will process the refund to your original payment method within 5-7 business days.

Refund Policy

Refunds are issued under the following conditions:

  • Full Refunds: Issued for items that are defective, damaged upon arrival, or incorrect due to our error.
  • Partial Refunds: A partial refund may be provided if an item is returned outside the eligible 30-day return period, at our discretion.
  • Refund Method: Refunds are processed to the original payment method used at checkout.

Note: Shipping fees are non-refundable, except for returns due to defective or incorrect items.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at support@americanleatherclothing.com with:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item

We will prioritize resolving the issue by offering an exchange, replacement, or refund.

Processing Times

  • Exchange Processing: Exchanges are processed within 7-10 business days after receiving the item.
  • Return Processing: Returns are processed within 7-10 business days after receiving the item.
  • Refund Processing: Refunds are issued within 5-7 business days once the returned item passes inspection.

Contact Information

If you have questions about our exchange, return, or refund policies, please contact us: