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Orders:
1. Do you offer express shipping?
Shipping methods and charges for your destination are shown at checkout. A rush option may be available on eligible product pages. Contact support before ordering to confirm express availability and delivery timing.
2. Can I change or cancel my order after checkout?
Contact support within 2 working days of placing your order with your order number, full name and requested change or cancellation. Requests may not be accepted once production, processing or shipping has begun. See our Shipping & Delivery policy for details.
3. How long does processing take?
Your order will be processed and shipped within 12-18 business days from the processing date. Please note that Sundays and holidays are non-working days, so we do not ship or deliver on these days. Delivery usually takes an additional 7-10 business days after shipping, depending on your location.
4. Do you offer custom sizing?
Yes. You can request custom measurements while placing your order. Custom orders may require extra processing time.
5. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to follow your package until delivery.
6. Do you offer discounts for bulk orders?
Yes. Reach out to customer support for bulk order pricing.
Shipping & Returns:
1. Do you offer express shipping?
Shipping methods and charges for your destination are shown at checkout. A rush option may be available on eligible product pages. Contact support before ordering to confirm express availability and delivery timing.
2. Are customs or import fees included?
No. International customers are responsible for any customs, duties, or taxes charged by their country.
3. How do I start a return?
Contact our support team with your order number. We’ll guide you through the return process and share the return address.
4. Do you offer free returns?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
5. What if I received a damaged or wrong item?
If your order arrives damaged or incorrect, contact us right away. We’ll replace it at no cost to you.
Payment:
1. What payment methods do you accept?
Available payment options are displayed at checkout, including Debit & Credit Cards and PayPal where supported. Availability may depend on your destination, device and payment provider. Choose one of the options shown for your order.
2. Is my payment information secure?
Yes. We use encrypted payment gateways to keep your information safe. Your card details are never stored on our servers.
3. Do you offer PayPal checkout?
Yes. You can choose PayPal at checkout for quick and secure payment.