Orders:
1. Do you offer express shipping?
Yes. You can choose express or expedited shipping at checkout for faster delivery.
2. Can I change or cancel my order after checkout?
If your order hasn’t been processed yet, you can request changes or cancellation. Contact customer support as soon as possible.
3. How long does processing take?
Your order will be processed and shipped within 12-18 business days from the processing date. Please note that Sundays and holidays are non-working days, so we do not ship or deliver on these days. Delivery usually takes an additional 7-10 business days after shipping, depending on your location.
4. Do you offer custom sizing?
Yes. You can request custom measurements while placing your order. Custom orders may require extra processing time.
5. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to follow your package until delivery.
6. Do you offer discounts for bulk orders?
Yes. Reach out to customer support for bulk order pricing.
Shipping & Returns:
1. Do you offer express shipping?
Yes. You can choose express or expedited shipping at checkout for faster delivery.
2. Are customs or import fees included?
No. International customers are responsible for any customs, duties, or taxes charged by their country.
3. How do I start a return?
Contact our support team with your order number. We’ll guide you through the return process and share the return address.
4. Do you offer free returns?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
5. What if I received a damaged or wrong item?
If your order arrives damaged or incorrect, contact us right away. We’ll replace it at no cost to you.
Payment:
1. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Apple Pay. Some regions may also support Google Pay or bank transfers during checkout.
2. Is my payment information secure?
Yes. We use encrypted payment gateways to keep your information safe. Your card details are never stored on our servers.
3. Do you offer PayPal checkout?
Yes. You can choose PayPal at checkout for quick and secure payment.